Return Policy

“Delivery”

As beer lovers and consumers, we understand the challenge of getting yourselves out there to shop for good beers, not to mention the hard task of carrying big bulks of beers back home. That's why we are here to help creating a more pleasurable drinking experience. With detailed descriptions& tasting notes on every single beer on our online store, all you need to do is simply click on the beers you want, sit back on couch, relax and wait for our knock at your door!

 

How Our Delivery System Works

As soon as you place an order, you will receive an order confirmation e-mail from CRAFTISSIMO. Once your beers are ready for dispatch, you will receive a further shipment confirmation e-mail providing details of your delivery, including the tracking number from our couriers, which you can use on their website to find out the information on your delivery. Should you have a question about your delivery, please contact the courier in the first instance. 

 

Terms of Delivery:

*     Free delivery are available for orders of HKD$500 or above.

*    $50 delivery charge for orders less than $500.

*    Special delivery charges of $80 will be applied on: Sha Tau Kok • Lok Ma Chau • Tung Lung Chau • Mui Wo • Tai O • Ta Kwu Ling • Grass Island • Lamma Island • parts of Lantau Island (note: we can deliver to Discovery Bay, Tung Chung and theairport area, and near Disneyland) • Man Kam To • Lo Wu • Crooked Island • Peng Chau • Mai Po • Po Toi • Tung Ping Chau • Cheung Chau If you wish your beers to be delivered chilled, an additional of HK$15 will be charged per delivery

*    box- (L+W+H) within 100cm.

*    Orders will be processed and dispatched within 48 hours.

*    If you wish your beers to be delivered on the SAME DAY, please email us and anadditional delivery

*    charge will be applied.

*    Pleasecheck your orders immediately upon delivery. Items must be reported as missingor incorrect within 3 days of the date of delivery to the recipient.* Ifwe have sent you an incorrect item, please include a photo of the sealed bottlein your email.

*    Pleasesend to concierge@craftissimo.hk.

*     Orders cannot be changed or cancelled, unlessin exceptional circumstances. CRAFTISSIMO reserves all final right. 

 

DELIVERY SCHEDULE

*     Orders received and confirmed before5pm can be delivered the next day.

*    Ordersreceived and confirmed after 5pm can be delivered after two days.

*    Ourdelivery time slots are as follows:

Mon-Sat

8am-12pm

12pm-6pm

6pm-9pm

*     If you have a special time you would prefer toreceive the shipment at, please let us know and we

*    will do our best to accommodate that.

*     There is no delivery service on Sunday and Public Holidays.

 

PAYMENT METHODS

*    We accept credit card payments through PayPal online.

*    We accept direct transfers either online or via an ATM, to our company’s bank account.

 

Account details:

A/C Name: Import Italy Limited

A/C No.: 165-712407-838

Bank Name: HSBC

Bank Address: 1 Queens Road Central, Hong Kong